Refund Policy
Thank you for shopping at [Your Company Name]. We value our customers and strive to provide an excellent shopping experience.
1. General
1.1. We offer refunds, repairs, or replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").
1.2. Any refunds, repairs, or replacements are contingent upon the terms of this Policy and are not provided as a right under the law.
2. Change of Mind
2.1. If you change your mind about a purchase or make an incorrect choice, we may offer you an exchange, store credit, or refund at our discretion, provided that:
- You return the item within [number] days of purchase;
- The item is unused and in its original packaging;
- You provide a valid proof of purchase.
2.2. We do not provide refunds or exchanges for sale items or items marked as clearance unless they are faulty or wrongly described.
3. Faulty or Damaged Goods
3.1. If the goods are faulty, wrongly described, or different from a sample shown, you may choose between a refund, exchange, or repair.
3.2. Please notify us immediately if you receive damaged goods or the incorrect item by contacting our customer service within [number] days of delivery.
3.3. We may require proof of damage or incorrect item, such as photographic evidence, before processing a refund or replacement.
4. How to Return Items
4.1. To return an item, please contact our customer service team at [contact information] to arrange the return.
4.2. You are responsible for the cost of returning the item unless the item is faulty, damaged, or incorrectly supplied.
5. Processing Refunds
5.1. Refunds will be processed promptly and payment made by the same method that you made payment.
5.2. Refunds are usually processed within [number] business days of us receiving the returned goods.
6. Exceptions
6.1. This Policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product.
6.2. Please note, we do not offer refunds on gift cards or downloadable software products.
7. Contact Us
7.1. If you have any questions about this Policy, please contact us at [contact information].
