Returns & Exchange Policy
Thank you for shopping at [Your Company Name]. We appreciate your business and want to ensure your satisfaction with every purchase.
1. Returns
1.1. We accept returns and offer refunds or exchanges within [number] days of the original purchase date.
1.2. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
1.3. You must provide a valid proof of purchase (receipt or order number) for all returns.
2. Exchanges
2.1. If you would like to exchange an item for a different size, color, or alternative product, please contact us to arrange the exchange.
2.2. Exchanges are subject to availability. If the desired item is not available, we will process a refund instead.
3. Refunds
3.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3.2. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
3.3. Shipping costs are non-refundable, except in cases where we have made an error in shipping or the item is defective.
4. How to Initiate a Return or Exchange
4.1. To initiate a return or exchange, please contact our customer service team at [contact information]. We will provide you with instructions on how to return the item.
4.2. You are responsible for the cost of return shipping, unless the return is due to our error or the item is defective.
5. Damaged or Incorrect Items
5.1. If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange for a replacement or provide a prepaid return label for the item.
5.2. Please save all packaging materials and damaged goods before filing a claim.
6. Exceptions
6.1. The following items are not eligible for return or exchange:
- Items marked as final sale or clearance.
- Personalized or custom-made items.
- Gift cards and downloadable software products.
7. Contact Us
7.1. If you have any questions about our Returns & Exchange Policy, please contact us at [contact information].
